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Online Proctoring FAQ Information

For additional information regarding online proctoring, click the following link: https://www.getyardstick.com/online-proctoring-faq/

NOTE: While using a computer system with working audio is strongly recommended, HCA candidates will be permitted to proceed in taking the exam without working audio. In this case, the chat will be the only means of communication with the proctor.

The recommended browser for the assessment is Google Chrome, Firefox or Internet Explorer (11 or higher). We strongly recommend you have an internet speed of at least 5 Mbps. You may want to test your internet speed before the Practice/Predictor exam. You can use one of the following tests:

A speed lower than 5 Mbps will not ensure optimal performance during the assessment. You are recommended to find a better internet connection prior to beginning your assessment.

Proctoring/Booking Availability


Using the ProctorU booking process, candidates are able to book their examinations 24 hours a day, 7 days a week. ProctorU Support is also available at this time, however, technical support for the examination platform hosted by Yardstick is only available Monday through Friday from 8am to 7pm EDT excluding holidays. It is encouraged that candidates make reservations during this time frame to ensure maximum support is available.

HCA - Examination Information


  • The Health Care Aide Examination is two (2) hours in duration
  • Candidates are permitted to have a clear, label free water bottle with them during the examination

CLPNA HCA Contact Information:

Phone: 780.670.5050
Email: exm@albertahcadirectory.com

Tutorial Examination

Once logged into your account, you will see a platform tutorial examination. This assessment is to help candidates gain familiarity with the examination interface and its functions so you are more comfortable on examination day. This exam can be taken as many times as you wish and does not affect your assessment time.

For more information, please visit the Meazure Learning – Exam Platform Features.

Examination Results

Upon completion of your examinations, you will be sent an email with instructions to review your score. To view this, you will log back into your account, and on your "Exams" page, you will see the "History" link above your available exams. Click the "History" button to view the results of your previously written exams.

Below is a video showing you how to access your results in your profile.

Technical Support

ProctorU can assist with your computer hardware and software set up. If you have questions or concerns about if your computer will meet the requirements, youc an contact them. If on exam day you are having issues connecting to the proctor, you can also contact ProctorU for assistance.

Phone: 1-855-772-8678, Option 1
Text Support Prior to connection time: sent a ticket for support
Text Support During connection time: Live Chat support available to candidates
Hours of Operation: 24 hours a day, 7 days a week